Citadel Insurance p.l.c. is currently seeking to engage a Motor Claims Handler to join our team.
Main duties & responsibilities:
- Ensure that claims processing follows Underwriting and Claims Policy, Limits of Authority, Risk Appetite and tolerance limits set by Management;
- Take a pro-active approach to chase after the required documentation to be able to process the claim including and not limited to the acceptances of liability from Third party insurers/individuals up to your limits of authority or as directed by the Company;
- Ensure that the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines;
- Report any complaints associated with a claim to management;
- Keep abreast of all the motor policies, its terms and conditions especially for those sections related to benefit conditions and excesses;
- Demonstrate understanding of client needs/expectations;
- Effectively prioritise workload to client expected service satisfaction;
- Assist management to ensure that processes are continually improved, and that procedures and practices relating to the activities and functions of the Claims Department are adhered to.
Skill-sets and requirements:
- Excellent interpersonal, communication and customer care skills
- A positive attitude and strongly motivated
- Well organised and IT proficient
Education and experience:
- Possess an Insurance qualification
- Fluent in written and spoken English and Maltese
- Experience in the motor car industry will be considered an asset
Remuneration package, including benefits will be awarded in accordance with the individual’s qualifications and experience.
If you believe you are the right person for this post, please e-mail your application and CV to hr@citadelplc.com or forward it by mail to: The Human Resources Manager, Citadel Insurance p.l.c., Casa Borgo, 26, Market Street, Floriana FRN 1082.
All applications will be treated with strictest confidence.
