In line with the Company’s on-going digital transformation strategy, an opportunity has arisen within the Information Technology department in the role of IT Support Representative.
Responsibilities include:
- Provide 1st and 2nd line support to business users in relation to both hardware and software issues
- Resolve issues in a timely manner to reduce impact on business operations
- Liaise with external suppliers and third parties when necessary
- Troubleshoot hardware, networking and software issues and carry out appropriate fixes / solutions
- Follow best practices and recommend improvements and/or updates where applicable
- Carry out installation of computer hardware, printers, operating systems, and applications
- Assist other members of the I.T. team as, and when necessary, depending on workload and project deliverables
Experience
- Previous experience in a similar role, or relevant certifications/training achieved
- Knowledge of Operating Systems, Active Directory, Microsoft Exchange, Office 365, Backup procedures etc
- Experience in using Jira Service Desk (or equivalent) for managing incidents and support requests
- Perform effective resolution of support requests within specific timeframes and according to priority
- Possess strong problem-solving skills, and proactively seek to improve the support service to the business users
- Be able to work as part of a team or individually as required
Remuneration package, including benefits will be awarded in accordance with the individual’s qualifications and experience.
If you believe you are the right person for this post, please e-mail your application and CV to hr@citadelplc.com or forward it by mail to: The Human Resources Manager, Citadel Insurance p.l.c., Casa Borgo, 26, Market Street, Floriana FRN 1082.
All applications will be treated with strictest confidence.
