New User

How to Claim

Out-Patient Treatment

Print and complete a claim form with assistance from your medical representative and mail it to us with original receipts  and copies of medical test results where applicable within two (2) months of your treatment date. Our address is:

Citadel Insurance plc, Casa Borgo, 26, Market Street, Floriana FRN 1082

How to Claim

Pre-authorisation is required if you are planning any of the following types of treatment:

  • In-patient and Day-patient Treatment
  • Out-patient Surgery
  • Psychiatric Treatment
  • Home Nursing
  • CT, MRI or PET scans

We will send you a treatment guarantee confirming your cover. If the treatment you are receiving is not covered by the policy in full or in part, you will be required to settle any bills with the hospital/clinic.

In case of emergency

Should you need emergency medical treatment and you are unable to call us in advance, please instruct another person to call us as soon as possible to confirm cover for your treatment. We reserve the right to reject a claim if you do not notify us of your admittance to hospital. 

Contact us by email if you need assistance or advice.

Download our Health Claim Form

Supporting Hospitals/Clinics

Casa Borgo, 26, Market Street, Floriana FRN 1082, Malta

Tel: (+356) 2557 9000

Freephone: 8007 2322


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Branches: Il-Mosta, In-Naxxar, Paola, Haz-Zebbug, Ta' Xbiex, Iz-Zejtun, Il-Mellieha, Victoria - Gozo

Citadel Insurance p.l.c. (Company registration number: C21550), is a company authorised under the Insurance Business Act, Cap. 403, to carry on general and long term business of insurance and is regulated by the MFSA. This website is targeted for risks situated in Malta.