How to Claim
Out-Patient Treatment
Print and complete a claim form with assistance from your medical representative and mail it to us with original receipts and copies of medical test results where applicable within two (2) months of your treatment date. Our address is:
Citadel Insurance plc, Casa Borgo, 26, Market Street, Floriana FRN 1082
Pre-authorisation is required if you are planning any of the following types of treatment:
- In-patient and Day-patient Treatment
- Out-patient Surgery
- Psychiatric Treatment
- Home Nursing
- CT, MRI or PET scans
We will send you a treatment guarantee confirming your cover. If the treatment you are receiving is not covered by the policy in full or in part, you will be required to settle any bills with the hospital/clinic.
In case of emergency
Should you need emergency medical treatment and you are unable to call us in advance, please instruct another person to call us as soon as possible to confirm cover for your treatment. We reserve the right to reject a claim if you do not notify us of your admittance to hospital.
Contact us by email if you need assistance or advice.
Download our Health Claim FormSupporting Hospitals/Clinics