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insurance recruitment vacancy

Customer Service Representative


We are currently seeking to engage a Customer Service Representative to join our team.

The selected candidate will be expected to provide our customers with a professional and personal service, anticipate the customers’ requirements and be sensitive to their individual needs.

The ideal applicant should:

  • Be qualified in insurance or possess other related qualifications;
  • Be smart, have good interpersonal skills, be well organised and computer literate;
  • Have good communication skills;
  • Be customer-oriented with a self-driven attitude and initiative;
  • Be capable of working under minimum supervision;
  • Be fluent in written and spoken English and Maltese.

Previous work experience in the insurance sector and/or in a customer care environment will be considered an asset.

A remuneration package with a progressive salary, including benefits will be awarded in accordance with the individual’s qualifications and experience.

If you believe you are the right person for this post, please e-mail your application and CV to or send it by mail to: The Human Resources Manager, Citadel Insurance p.l.c., Casa Borgo, 26, Market Street, Floriana FRN 1082.

All applications will be treated with strictest confidence.

Casa Borgo, 26, Market Street, Floriana FRN 1082, Malta

Tel: (+356) 2557 9000

Freephone: 8007 2322


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Branches: Il-Mosta, In-Naxxar, Paola, Haz-Zebbug, Ta' Xbiex, Iz-Zejtun, Il-Mellieha, Victoria - Gozo

Citadel Insurance p.l.c. (Company registration number: C21550), is a company authorised under the Insurance Business Act, Cap. 403, to carry on general and long term business of insurance and is regulated by the MFSA. This website is targeted for risks situated in Malta.