1st June 2026

Customer Service – Gozo Branch

The selected candidate will assist customers with their ongoing insurance needs in our Gozo Branch, ensuring professional service.

Key responsibilities

  • Provide high-quality, professional customer service to clients.
  • Support customers with their ongoing insurance requirements and inquiries.
  • Collaborate with the sales team to meet individual and branch targets.
  • Demonstrate a proactive, self-driven approach while working within a team.
  • Maintain thorough knowledge of products and services to provide accurate information.

Candidate profile

  • A self-driven, target-oriented team player with a flair for sales and strong customer service skills.
  • Able to work under minimum supervision.
  • Possess a qualification at diploma level or an equivalent level.
  • Have at least 2 years of experience working in a customer-oriented environment.
  • Fluent in both Maltese and English.

Remuneration

  • A progressive salary package with benefits will be awarded in accordance with the individual’s qualifications and experience.

How to apply

  • If you believe you are the right person for this post, please email your application and CV to hr@citadelplc.com or send it by mail to:
    The Human Resources Manager
    Citadel Insurance p.l.c.
    Casa Borgo, 26, Market Street
    Floriana FRN 1082
  • All applications will be treated with strictest confidence.