We are currently seeking to engage a Claims Handler to join our General Business Claims team.
The selected candidate will be expected to provide our customers with a professional and personal service, anticipate the customers’ requirements and be sensitive to their individual needs. Main daily duties will be to serve as the first point of contact for clients or businesses reporting and following up on insurance claims. The role combines claims handling with customer service and administrative support.
The ideal applicant should:
- Be qualified in insurance or possess other related qualifications;
- Have a good understanding of marine, home, travel and other small to medium sized businesses;
- Be smart, have good interpersonal skills, be well organised and computer literate;
- Have good communication skills;
- Be customer-oriented with a self-driven attitude and initiative;
- Be capable of working under minimum supervision;
- Be IT proficient and fluent in written and spoken English and Maltese.
Previous work experience in the insurance sector and/or in a customer care environment will be considered an asset.
A remuneration package with a progressive salary, including benefits will be awarded in accordance with the individual’s qualifications and experience.
If you believe you are the right person for this post, please e-mail your application and CV to hr@citadelplc.com or send it by mail to:
The Human Resources Manager, Citadel Insurance p.l.c., Casa Borgo, 26, Market Street, Floriana FRN 1082.
All applications will be treated with strictest confidence.
