How to make a Claim

In the event of any occurrence likely to result in a claim under your policy, please notify us in writing as soon as possible.  The following steps are a guide to our procedure for the submission of a claim and a brief description of our claims handling procedure.  Please refer to your policy document for full details of our claims handling procedure.

1. Contact Us - Notify our Claims Department immediately on 2557 9000 with details of your policy and incident. Alternatively you can email us at claims@citadelplc.com.
2. Complete Claim Form - On receipt of your claim notification, we will send you the necessary claim form for completion and may request additional supporting documentation.
3. Submit Claim Form - Return the completed claim form and supporting documentation (e.g. receipts, estimates, etc.), as soon as possible to avoid delays. 

Upon receipt of the completed claim form and supporting documentation, we will consider your claim in the light of the term and conditions of your policy.  As the claim proceeds, please follow our recommendations to make the claims procedure as quick and simple as possible.