What should I do in case of an accident?

1. Call for medical assistance – immediately contact medical assistance for any injured persons.
2. Contact Sea Patrol or Valletta Port – Should the accident be of a serious nature, or you require urgent assistance, click here for contact details
3. Third Party Liability – Should a Third Party be involved, do not discuss who was to blame. Obtain name(s) and address(es) of the Third Parties involved. Do not discuss whose fault it was as this may create difficulties for us in our handling of your claim.
4. Report your losses to the police. You are required to report any losses or thefts to police authorities in order for a claim to be paid. This should be done within 24 hours of your discovering the loss. Keep a  copy of the police report and/any statements made at the scene of the accident by parties involved. Present these to us when you make the claim.
5. Take the necessary precautions to minimize damage. If you have suffered seawater damage, try to minimize the loss or damage by removing the seawater, or start drying out the damaged items. Please note  You must not proceed with repairs (other than emergency repairs) without our approval.
6. Salvage. Take all the necessary action to salvage your boat. If the engine/s has been immersed in water it must be FLUSHED and serviced as soon as possible.
7. Witness(es) Contact Details: Obtain name and address of independent witness, if any.
8. Contact us as soon as possible on telephone number   +356 25579000. Alternatively you can email us at boatclaims@citadelplc.com. This is a condition of your policy.

Once a claim has been filed it may be required that a marine surveyor would inspect the damages.

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